If you would like to cancel or reschedule your appointment, please do so 48 hours or more in advance. If done in less than 48 hours’ notice, we will charge the card on file a $75 cancellation fee.
Late Arrivals
If you are more than 15 minutes late to your appointment, you will need to be rescheduled and you will be charged a $75 cancellation fee, as your appointment will be canceled due to the treatment being considered infeasible. We reserve the right to refuse appointments to any patient who has demonstrated disregard of our cancellation policy.
Our Providers are booked out weeks to months ahead, and we have a significant waiting list and as a result. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow our Monarch Team to continue to provide the highest quality service for you and future clients, as well as valuing our team members’ time.
Refund Policy
All services and treatments at Monarch Esthetics are non-refundable. Aesthetic treatment results will vary patient to patient, and aside from certain touch-ups done at follow-up appointments, any additional treatments needed to achieve desired results will be priced as an additional treatment.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No Refund on gift card purchases.
Children Policy
We adore babies and children here at Monarch Esthetics; however, we do ask that you make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a tranquil experience for you and other Monarch patients.
